e-Tollâ„¢ Common Questions

 
Helpful information about e-Toll  
In Summary:  These frequently-asked questions have been assembled to help you understand how Budget e-Toll works.  



What is Budget e-Toll?
Budget e-Toll, our electronic toll collection service, makes highway travel more convenient! Budget e-Toll eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas, and allows Budget renters to zip through designated electronic toll payment lanes. Pay your toll electronically in California, the Chicago area, Colorado, Florida, the Northeast U.S. (from Maine to North Carolina), Oklahoma, Texas, Washington, and Puerto Rico.  

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How do I use e-Toll?

State of Texas - Vehicles in Texas will be equipped with either video tolling capability or will be fitted with toll transponders. When an Budget vehicle passes through an EZ Tag, Toll Tag or Tx Tag based lane, the vehicle's toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. 

State of Florida - Vehicles in Florida will be equipped with either video tolling capability or will be fitted with toll transponders. When an Budget vehicle passes through a Sun-Pass Only, ePass Only, and Leeway high-speed lanes tag based lane, the vehicle's toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. 

State of Colorado – Vehicles in Colorado are equipped with a sticker tag. When an Budget vehicle passes through an Express Toll or Go-Pass lane, the vehicle’s toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. 

State of California - Vehicles in California are equipped with toll transponders. When an Budget vehicle passes through Fastrak based lane, the vehicle's toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. 

State of Oklahoma - Vehicles in Oklahoma are equipped with toll transponders. When an Budget vehicle passes through PikePass based lane, the vehicle's toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. 

State of Washington - Vehicles in Washington are equipped with video tolling. When an Budget vehicle passes through a Good to Go! toll lane the vehicle's toll charges are calculated electronically and charged to the same credit card that is used to rent the vehicle. If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate.

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How much does e-Toll cost?
When Budget e-Toll is accessed even once per rental period, you will be charged the posted cash toll rate, plus a convenience fee of $3.95 US per rental day for the entire length of your rental ($16.75 maximum per month).

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How to I sign up for e-Toll?
Majority of vehicles are equipped with e-Toll capabilities. Customers who wish to rent a vehicle with a toll transponder should request a vehicle at the time of reservation or at the rental counter. When driving an Budget vehicle, renters will opt-in to using Budget e-Toll when they swing open the transponder box and expose the actual transponder when traveling on toll roads.

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How do I pay for e-Toll?
Your credit card on file with the rental agreement will be charged. Toll charges will be applied after the rental car is returned, up to 30 days after the rental has closed.

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How do I get a receipt? How do I view my charges?
Customer will receive an e-receipt with their toll activity from their rental. Customers can also go online to e-tolls.com to obtain a receipt.  Please allow up to 30 business days from the rental end date to have your receipt posted to the website. If a renter has been charged on their credit card and a receipt does not appear, please call 1-866-642-2000.

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How is the daily convenience fee calculated and charged?
If you use Budget e-Toll, the credit card on file for your rental will automatically be charged a $3.95 US per rental day usage fee (maximum $16.75 US per month). This fee applies to the entire length of your rental, regardless of when or how often you use the toll roads. For example, if you rent for three days and opt-in to use Budget e-Toll, you will be charged $3.95 US x three days + the toll road charge. These fees apply only if you access an e-Toll lane or activate the Budget e-Toll transponder on your windshield during your rental.

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Further questions? E-mail us!
We are happy to help. E-mail us at customerservice@budgetrentacartolls.com. Please include your Budget Rental Agreement (RA) number in your e-mail for fastest service.

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