Aug 24, 2006
Avis Budget Car Rental, LLC today added “Translation Assistance Services” for Avis and Budget customers traveling from Japan and Germany to North America. The new service provides non-English speaking customers with easy access to translation assistance, available free of charge via telephone 24 hours a day, seven days a week. Calls will be answered by multilingual personnel from The World Assist Group, LLC, who will have the ability to assist Avis and Budget customers in Standard German and Japanese with directions to any location within the U.S. and Canada, finding hotels, restaurants, local attractions, doctors, hospitals, etc., getting current road and weather conditions, communicating with Avis and Budget personnel, flight information and many other requests.
“The number of customers we receive from Japan and Germany continues to grow every year,” said Gerard Quirk, vice president of global travel industry sales and marketing for Avis Budget Car Rental, LLC, parent of Avis and Budget. “We’re proud to bring these travelers a service that makes communicating and traveling in the United States that much easier.”
Avis and Budget also offer multi-lingual reservation service in French and Spanish. To make a reservation with Avis in French, customers should call 1-800-675-1467; in Spanish, customers should call 1-800-874-3556. To make a reservation with Budget, French-speaking customers should contact 1-800-268-8970; Spanish-speaking customers should contact 1-800-992-2776.
Customers can reach the translation assistance service when traveling in North America by calling 1-800-890-0046. Customers must reference a valid rental agreement number when contacting the service.
The World Assist Group provides tourist assistance services as well as tourist referral services globally. All services are offered 24 hours seven days a week and always with live operators - no recordings.
About Avis Budget Car Rental
Avis Budget Car Rental, LLC (formerly Cendant Car Rental Group), a subsidiary of Cendant Corporation (NYSE: CD), is the largest general-use car rental company serving North America, Latin America, the Caribbean, Australia and New Zealand. Through its subsidiaries and franchisees, the company operates the Avis Rent A Car system, the industry leader in customer service, and the Budget Rent A Car system, the leading value-oriented rental car brand. For more information about Avis and Budget, visit www.avis.com and www.budget.com.
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