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Rent a Car at Vilamoura Del & Coll

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Vilamoura Del & Coll (FA4)

Address:

Edif Marina Plaza Loja 97, Tourist Office Point, Vilamoura, XX, 8125 507, Portugal

Phone:

(351) 289-328837

Hours of Operation:

Sun - Sat 9:00 AM - 12:00 PM

Free pickup service available

Terms and Conditions

Prepay Rules
  • Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
  • Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
  • Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
  • While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
  • Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
  • Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
  • The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
  • Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
  • The card presented at pickup will be the card of record for the rental.
  • If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
  • Prepaid reservations are only offered at participating locations.
  • Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
  • If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
  • Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
  • Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
  • Gift Cards (Budget or any other) are not allowed on prepay reservations.
  • When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
  • Budget is not responsible for any returned checks or overdrafts based on this policy.
  • Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
  • There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
  • Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
  • At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
  • At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
  • At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
  • At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
  • Positive identification in addition to your driver's license may be required.
  • Your total rental rate is calculated based on the information provided at time of reservation.
  • Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
  • Extensions or late returns result in additional charges.
  • Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
  • The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

  • Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
  • If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
  • If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
  • If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
  • All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
  • Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
  • Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
  • If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Optional Coverages

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of 90.00 EUR or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
Depending on car group rented, customer is liable for the full value of the vehicle if Collision Damage Waiver (CDW) is not taken.  Purchase of CDW reduces liability to an amount between 1599.00 Euro and 9594.00 Euro depending on car group rented in the event of an accident. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee. This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.

How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 16.24 EUR and 29.15 EUR a day.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to cost between 27.76 EUR and 58.65o EUR a day. If you rent the vehicle for more than 21 days, you will only be charged for a maximum of 21 days and get cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
How do I get Windscreen Protection?
If you’ve bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost 5.65 EUR a day.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

  • Water or fire damage that was not your fault.
  • Driving the vehicle without due care and attention
  • Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

  • Either the cost of replacement, or the estimated repair costs whichever is cheaper
  • Plus our loss of use
  • Plus an administration fee

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here www.budget.com.pt

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
Depending on car group rented, customer is liable for the full value of the vehicle if Theft Protection (TP) is not taken.  Purchase of TP reduces liability to an amount between 1599.00 Euro and 9594.00 Euro depending on car group rented in the event of an accident. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.   
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you’re renting it from. But you can expect it to cost between 8.00 EUR and 15.87 EUR a day.
 Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location. See conditions for SCDW.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

  • Keys being left in the vehicle
  • Keys being lost or stolen
  • Using the vehicle in breach of the contract

What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:

  • The cost of replacement
  • Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here www.budget.com.pt

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

  • By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
  • By you breaking the law
  • As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or to EUR 10.21 per day per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

  • A maximum of 100.000,00 EUR in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of 25,000, 00 EUR towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to cost 7.38 EUR a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI provides the following enhanced benefits:

  • A maximum of 200,000.00 EUR in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of 50,000.00 EUR towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)
  • Baggage up to 6.000,00 EUR per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350,00 EUR per item)
  • Expenses for replacing main house keys and locks up to 350,00 EUR
  • Emergency travel expenses up to 750,00 EUR.

Is Super Personal Accident Insurance available when renting any vehicles?
No, unfortunately we are unable to offer Super Accident Insurance when renting VANS.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to cost 10.76 EUR a day.
What will you pay if I don’t have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.
For information, passengers are considered third parties and would benefit from the third-party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

  • COMPLETE PROTECTION FOR THE CAR includes Super Damage Waiver (SUPER CDW + CDW + TP) and Windscreen Protection and EXTENDED Roadside Assistance.The price depends on the vehicle and location, but you can expect it to cost between 48.71 EUR and 85.49 EUR a day.
  •  COMPLETE PROTECTION PACKAGE includes Super Damage Waiver (SUPER CDW + CDW + TP), Windscreen Protection, Super Personal Accident Insurance and EXTENDED Roadside Assistance. The price depends on the vehicle and location but you can expect it to cost between 62.73 EUR and 99.51 EUR a day.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

 

  


Credit Card Policies

What payment cards do you accept?
We accept:

  • American Express (excluding American Express Travellers Cheque cards)
  • Diners cards
  • Discover cards 
  • Visa credit cards
  • Visa debit cards
  • MasterCard credit cards
  • MasterCard debit cards 
  • Avis-issued charge cards

We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
In all locations we do accept cash, but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 7.05% per year above the base lending rate of Direccao Geral do Tesouro from time to time. .


Debit Card Policies

 

Debit cards may be used to pay rental charges only.
Debit cards may not be used for the deposit.
The following debit cards are accepted: Maestro / Switch


Drivers License

Driving Licences

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

  • a driving licence was issued in Europe and you are renting in a country outside Europe
  • Or a driving licence was issued in a non-European country, and you are renting outside that country
  • Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

 

 

 

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

  • Previous driving licences
  • Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

  • careless, reckless or dangerous driving,
  • driving or attempting to drive whilst under the influence of drink or drugs,
  • using a vehicle uninsured against third party risks
  • theft or unauthorised taking of a vehicle
  • been disqualified or if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Additional Driver Policy

Additional drivers must meet the same requirements as the primary driver. The additional driver fee is EUR 9.72 per day per additional driver, maximum of 77.74 EUR per rental per additional driver.
Additional Young Driver Surcharge - EUR 12.18 per day per additional young driver , maximum 97.42 EUR per rental for all drivers between 18-24.


Age Requirements

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 18 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from, but you can expect it to be EUR 10.15 per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.


Estimated Totals

Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.


Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index:
WWW.GALP.PT. However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres , do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 17.22 EUR.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

  • Do not buy Fuel Up Front
  • Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge the average fuel price at the end of the rental period for Portugal as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. The price per litre will be stated on your rental agreement plus a processing fee of EUR 18.45. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.


ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:

  • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or a national identity card.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:

  • The estimated vehicle rental price
  • Plus the estimated price of all optional extras you have requested
  • Plus around 120.00 EUR to allow for any fuel you may use unless you have purchased Fuel up Front
  • Less any amount we accept you have paid towards the rental when you booked for example, the cost of any accepted voucher

The calculation varies depending on the rental location. If you would like more details, please call the Reservations team or ask a member of our team.


Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be 9.72 EUR per day, per drive, maximum up to 8 days.
If you rent the vehicle for more than 8 days, you will only be charged for a maximum of 8 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Do you offer a Meet and Greet service?
No, unfortunately we are unable to offer a Meet and Greet service at this time.
Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.
The out of hours pick up fee is 34.44 EUR per waiting hour.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location, but you can expect it to cost between 0.12 EUR and 0.25 EUR for every kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
Yes, you are allowed to smoke in the vehicle in Portugal. However, if we believe the vehicle smells strongly of smoke, a specialist cleaning charge may apply.
Are there any roads or zones where I need to pay a fee before I can enter?
No, there are no roads or zones where you need to pay a fee before you can enter.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as
www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

  • Our administration fee of EUR 40.59 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
  • Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 104.55 EUR.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

  • Towing Call out and recovery costs (up to a maximum of 800 Euro, unless there is need of a special towing rescue, repatriation, or breach of contract in which the maximum charge could be up to 2000 Euro).
  • Repair costs
  • Loss of use
  • Repatriation costs
  • An administration fee of EUR 90,00
  • Any costs to take you, and/or any of your passengers, to another location.
  • Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus (RSN) provides roadside assistance if you break down as a result of…

  • Flat batteries
  • Flat tyres
  • Keys locked in the vehicle
  • Running out of fuel
  • Using the wrong fuel for the vehicle

Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road, like fuel or tyres.
How much does Roadside Assistance Plus (RSN) cost?
The price will depend on where you are renting, but you can expect it to be 6.76 EUR a day.
What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. If you fail to send them to us, we will charge you an incident report form administration fee of 79.95 EUR.


One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be 18.45 EUR and 123.00 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 430.50 EUR and 5 535.00 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.


Pre-Authorisation

How much is the pre-authorisation?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:

  • The estimated vehicle rental price
  • Plus the estimated price of all optional extras you have requested
  • Plus around EUR 120.00 to allow for any fuel you may use unless you have purchased Fuel up Front
  • Less any amount we accept you have paid towards the rental when you booked, for example, the cost of any accepted voucher 

The calculation varies depending on the rental location. If you would like more details, please call the Reservations team or ask a member of our team.


Rental Options

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Portugal, all children must normally use a child car seat until they are 12 years old or 135cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost 11.56 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 20.00 EUR and 150.00 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet for GPS is 4.99 EUR a day, maximum 7 days. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 180 EUR on top of the hire fee.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Portugal, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party, so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including Portugal, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
Travel Companion Tablet - This Wi-FI service provided via the TCT provides unlimited data, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 8.99 EUR a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 180 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 5 EUR on top of the hire fee.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
Yes, some rental locations offer E-Toll in selected vehicles. An E-Toll device lets you drive though tolls without needing to stop and pay.
How much is E-Toll?
The fee for the e-toll device depends on where you are renting but you can expect it to be 1.89 EUR a day you have it activated. You activate it by opening the box attached to your windscreen.
If the e-toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from around 30.75 EURon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: this service and any toll charges you incur will be invoiced to you after the vehicle is returned to us. You can expect to receive your invoice around 30 days after you’ve returned the vehicle.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I am going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 11.00 EUR, but they are only available from selected rental locations.
I have left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 11.00 EUR with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 11.00 EUR, but they are only available from selected rental locations.
I have left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 21.00 EUR, but they are only available from selected rental locations.


Returns

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 18.45 EUR per day.

 


Travel Into Other Countries

What countries am I allowed to take the vehicle to? You are only allowed to use the vehicle in the following countries:

 

 

  • AUSTRIA
  • ANDORRA
  • BELGIUM
  • SWITZERLAND
  • GERMANY
  • DENMARK
  • SPAIN
  • FRANCE
  • FINLAND
  • ITALY
  • LUXEMBOURG
  • LIECHTENSTEIN
  • NETHERLANDS
  • SWEDEN
  • GIBRALTAR
  • REPUBLIC OF SAN MARINO

Vehicles are not authorized to travel to any island in the mentioned countries. The transport of vehicles to the autonomous cities of Ceuta and Melila from any point in the territory is not authorized.
It is not allowed to use the vehicle transporting on boat, train or plane (unless the company authorizes it).

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.