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Rent a Car at Dubrovnik Airport (DBV)

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Dubrovnik Airport (DBV)

Address:

Zracna Luka Dubrovnik, Dubrovnik, XX, 20000, Croatia

Phone:

(385) 91 3143019

Hours of Operation:

Sun - Sat 7:00 AM - 11:00 PM

Free pickup service available

Location Information
After-hours Returns
Park & lock the car. Place the completed contract & the keys in the Drop Box located in the Returns area. Remember to take your personal belongings with you.

Terms and Conditions

Prepay Rules
  • Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
  • Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
  • Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
  • While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
  • Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
  • Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
  • The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
  • Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
  • The card presented at pickup will be the card of record for the rental.
  • If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
  • Prepaid reservations are only offered at participating locations.
  • Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
  • If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
  • Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
  • Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
  • Gift Cards (Budget or any other) are not allowed on prepay reservations.
  • When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
  • Budget is not responsible for any returned checks or overdrafts based on this policy.
  • Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
  • There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
  • Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
  • At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
  • At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
  • At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
  • At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
  • Positive identification in addition to your driver's license may be required.
  • Your total rental rate is calculated based on the information provided at time of reservation.
  • Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
  • Extensions or late returns result in additional charges.
  • Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
  • The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

  • Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
  • If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
  • If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
  • If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
  • All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
  • Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
  • Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
  • If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Optional Coverages

In most cases, Collision Damage Waiver (CDW) is provided with the vehicle as standard. If CDW is not taken/included, depending on car group rented, customer is liable an amount ranging between 22,500.00 HRK and 37,500.00 HRK. Purchase of CDW reduces liability to an amount between 1,125.00 HRK and 5,375.00 HRK depending on car group rented in the event of an accident to the Budget vehicle.

In most cases, Theft Protection (TP) is provided with the vehicle as standard. If TP is not taken/included, depending on car group rented, customer is liable an amount ranging between
22,500.00 HRK and 37,500.00 HRK. Purchase of TP reduces liability to an amount between 1,125.00 HRK and 5,375.00 HRK depending on car group rented for theft of parts or all Budget vehicle. 

Note:  If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Budget rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.


Credit Card Policies

A major credit card in the name of the primary driver must be produced at the time of rental.  This location accepts Budget Charge Cards, American Express, Mastercard, Visa.

We do not accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above. Prepaid cards can only be used for making payments at the end of your rental.


Debit Card Policies

 Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.


Drivers License

Do I need to bring my driving license with me?

Yes. All drivers must bring all parts of their valid driving license with them. The driving license documents must be valid for driving the rented vehicle in Croatia.

Is there a minimum length I must have held my license for?
Driver/renter must possess a driving license for at least one year.

ID requirements

Do I need to bring proof of identification?

Yes, you must bring:

The credit card that was used to make your booking or another credit card under your name.

Photo ID featuring a recognizable photo taken in the last 10 years. We will accept your passport or driving license if it contains a photo, a national identity card or any other form of government-issued identification.


Additional Driver Policy

Additional drivers can be added for Euro 11.00 per day up to the maximum of Euro 111.00 per rental. Additional Driver Spouse is included in price returned.
Any additional drivers must be present when you collect the car. All drivers must meet our conditions of rental. See the Drivers License / ID and Age Requirements section for full details.

If you have a corporate or contracted agreement with us the charges may be different. Please check your contracted terms and conditions.


Age Requirements

To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. If you or any of your drivers are under 24 when you pick up the vehicle, you will each have to pay a young driver surcharge. To rent vehicles of vehicle category H minimum age is 24 years old.
Young driver - cost per day 11 .00 EUR (applies until the age of 24).
No maximum renting age restrictions apply. Senior driver surcharges are not applicable.


Estimated Totals

Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.


Fuel Policy

Fuel Policy
You must return vehicle with the same amount of fuel it had when you picked it up.
Fuel Options
How do I calculate the cost of Fuel Up Front?

There is option of Fuel Up Front - you pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refueling the vehicle for you. You may also call us to ask about the price. We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.

Can I get  Fuel Up Front at any time?

No, if you want to take Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?

Pay on Return will apply if you:

Don't buy Fuel Up Front
Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?

You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank. We charge market price per litre of missing fuel plus tax plus refueling charge in amount of 60.00 Euro.


ID Requirements

ID Requirements
It is mandatory to bring:

  • the payment card that was used to make your booking
  • valid passport or ID featuring a recognisable photo
  • valid driving licence

Other requirements
It is mandatory to make a pre-authorisation on your credit card before we release the vehicle to you. A pre-authorisation holds money in your account. It is necessary to provide a credit card in your own name that has enough money available on it.
The amount of the pre-authorisation is either fixed or calculated based on:

  • The estimated vehicle rental price
  • Plus, the estimated price of all optional extras you have requested
  • Less any amount we accept you have paid towards the rental when you booked, for example, the cost of any accepted voucher

The calculation varies depending on the rental location. If you would like more details, please contact us via email reservations@budget.hr or ask a member of our team.
Important information
If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car's deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.


Important Information

AIRPORT SERVICE CHARGE: Euro 25.00 per rental.

WINTERIZATION FEE:
Winterization fee strongly recommended, it is upon request for period from Nov. 1 - April 15.

Luxury and special vehicles are available at this location, please contact the location directly for more information.

Our rental location offers out of hours pick-up service where you can collect the vehicle outside the rental locations normal opening hours. this service is charged extra. Please contact our Reservation office for further information on email: reservations@budget.hr.

It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.

FINES AND CHARGES

You are responsible for all fines and charges issued because of you and your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

  • Our administration fee of HRK 312,50 for each fine or charge issued, which will be charged in the currency of the country where the fine occurred.
  • Plus, the fine or charge if we must pay it

CLEANING FEE
If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of HRK 562,50.


Location Exceptions

Additional Driver must meet the same requirements as the Primary Driver.


Miscellaneous Information

It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.
Fines and charges
You are responsible for all fines and charges issued because of you or your additional drivers using the vehicle. Fines and charges could include:

  •  All parking fines or charges
  •   Toll charges
  •   Towing charges
  •   Clamping costs
  •   Traffic fines or charges
  •   Speeding fines
  •   And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
Our administration fee of 312,50 HRK for each fine or charge issued, which will be charged in the currency of the country where the fine occurre

Plus, the fine or charge if we must pay it

Cleaning fee: If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of 562,50 HRK.


One Way Rentals

One Way Rentals

Our rental locations let you collect the vehicle from one rental location and return them to another (some countries/locations have restrictions, please refer to our Reservation department). The price depends on the rental location.One way fee applies for all rentals outside of country and it is mandatory for all one way rentals. One way fee with Croatia - please check with reservation center.

If you want to pick up the vehicle and return it to a different location, please contact our reservations department.


Payment Options

Will I need to give a pre-autorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your credit card before we release the vehcile to your. A pre-authorisation holds money in your account.
What do I need to do to vice a pre-authorisation or security deposit?
You¿ll need to give us a payment card in your own name that has enough money available on it.
What payment cards do we accept?
A credit card in the name of the main driver must be produced at the time of rental.
We accept:

  • American Express (excluding American Express Traveller¿s Cheque cards)
  • Visa credit
  • MasterCard credit
  • Avis-issued charge cards/voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehcile.
Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.
We do not accfept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
If you have a corporate or contracted agreement with us the charges may be different. Please check your contracted terms and conditions.


Pick Up and Return

Meet late arrival fee may apply. For low season after 21:00 hours and for high season after 22:00 hours. The price for MLA is 375,00 (VAT INCL.).
If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged. If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day¿s rental plus a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is HRK 93.75 incl. tax for each day or part of a day you are late.


Rental Options

Rental Options

Baby and child seats are available at EUR 11.00 per day/maximum EUR 111.00 per rental

Booster seats are available at EUR 7.50 per day/maximum EUR 74.00 per rental

Snow chains are available at EUR 11.00 per day/maximum EUR 111.00 per rental
Winter tyres are available at EUR 11.00 per day/maximum EUR 111.00 per rental
GPS units are available at a charge of EUR 17.00 per day, up to a maximum charge of EUR 119.00 per rental.

 

Mobile Wi-Fi devices are available at a charge of EUR 11.00 per day/maximum EUR 111.00 per rental.


Travel Into Other Countries

Our rental locations let you collect the vehicle from one rental location and return them to another (some countries/locations have restrictions, please refer to our Reservation department). The price depends on the rental location. If you want to pick up the vehicle and return it to a different location, please contact our reservations department.

 

 

 

You are not allowed to use the vehicle in the Albania, Bulgaria, Georgia, FYR, Macedonia, Kosovo, Turkey, Greece, Russia, Ukraine, Romania, Moldavia, Belarus, Lithuania and Lativa. It is allowed to travel to Bosnia and Herzegovina, Serbia and Montenegro, however there is a mandatory charge in the amount of Euro 83.00 for Cross border insurance. Cross border insurance is insurance for countries which are not part of EU and are considered higher risk countries.
Costs for roads with tolls, tolls for bridges, vignettes etc. are entirely your responsibility. If you do not pay these charges before you use such roads or bridges, you will be charged a fine.

If you have a corporate or contracted agreement with us the charges may be different. Please check your contracted terms and conditions.