Rent a Car at Closed 2021-08-31

Customers will be asked to leave a deposit to cover damage responsibility.
Damage responsibility for the United Kingdom is full value of the vehicle.
If CDW is accepted this will reduce the responsibility to the excess applicable at the renting location.
The excess for groups A, B, C, D, E, F, G ,H, I, J, K, L, M, N, O and P is GBP 1,250.00.
The fee for Excess Reduction (EXR) for all car groups is GBP 25.00 per day.
The reduced excess for groups A, B, C, D, E, F, G ,H, I, J, K, L, M, N, O and P is GBP 250.00.


This does not apply to Corporate customers who hold special contracted rates where the vehicle is insured by the customer.

This does not apply to US and Canadian customers where coverage is supplied by the credit card issuer.m.

A Credit or Debit card will be required for full rental charges and an additional GBP 150.00 deposit will be required at the time of collection, if the vehicle rental is prepaid on line an additional GBP 150.00 deposit will still be required.
The credit or Debit card in use must be held in the driver's name.
This location Does not accept prepaid credit cards or Visa Electron

Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.

The driver will be required to provide proof of identification on collection of vehicle

The minimum years a driving license must be held if over the age of 25 is: 1

Driving license must be supported by a photographic Driving Licence.
All UK Driving Licences must provide 1 form of proof of address I.E UTILITY BILL/ BANK STATEMENT, The address must be the same as the driving licence.

UK Driving license must be supported by a valid DVLA check code.

Drivers holding a license issued outside of the European Community will be required to produce an International Driving Licence, Passport and an additional proof of address.

Additional drivers can be added for GBP 12.99 per day.
Any additional drivers must be present at the time of the pick-up of the car. All drivers must meet our conditions of rental. See the Driver Licence/ID and Age Requirement sections for full details.

London Congestion Charge

Basic Details  - 10.00 UKL per day if if paid by midnight on day of travel or 12.00 UKL if paid by midnight the following day (VAT exempt) for vehicles within the zone described below. Vehicles are charged Monday-Friday, 0700 - 1800, except on Public Holidays. Once the fee has been paid, renters can enter or leave the Zone as many times as they desired on that day.

Zone - Bordered by the Inner Ring Road; i.e. Marylebone Rd, Euston Rd, Pentonville Rd, City Rd, Great Eastern St., Commercial St., Tower Bridge Rd., New Kent Rd., Kennington Lane, Vauxhall Bridge Rd., Grosvenor Place, Park Lane, Chelsea Embankment, Cheyne Walk, Edith Grove, Redclife Gardens, Earls Court Road, Pembroke Road, Old Brompton, Warwick Gardens, Addison Road, Holland Road, West Cross Route, Westway A40, Eastbourne Terace, Praed Street, Old Marylebone Road, Edgware Rd and the areas of Bayswater, Notting Hill, North & South Kensington, High Street Kensington, Knightsbridge, Chelsea, Belgravis and Pimlico.  There is no charge for using the Inner Ring Road itself.

Operation & Budget Responsibilities - The fee should be quoted if the customer is renting in London, particularly in the Zone area (see above) or indicates that he/she will be visiting London. A network of fixed & mobile cameras will photograph registration plates & compare them to a database of vehicles for which permits have been purchased. 

Customer Responsibilities - Customer must purchase permits for additional rental days. Customer will be liable for any penalties. There are over 200 locations within the zone which will accept payment (gas stations, post offices, convenience stores & machines in car parks). Customer has until 2200 on the day of travel to pay. Charge increases to 10 UKL between 2200-midnight. If a vehicle is unavailable for collection or cannot be accepted on delivery, additional permit charges will be charged to the rental agreement. 

Congestion Charge Penalties - Failure to purchase a permit will result in a penalty of 130 UKL. Additional Information For further details, customers may contact the Transport for London: 0207 9414500 or see their website: http://www.tfl.gov.uk

You must be at least 23 years old to rent at this location, If you are between 23 and 25 years old you must pay a young driver surcharge of 32.50 GBP per day.
Drivers aged 23 - 25 are only permitted to rent car group A, B, C & I
The maximum renting age is 70 years however drivers aged between 71 and 75 are permitted to rent at an additional charge of GBP 12.93//day, up to a maximum charge of GBP 129.30 per rental.
If you have a corporate or contracted agreement with us the charges may be different. Please check your contracted terms and conditions.

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Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

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Customers are required to return the vehicle with full tank or the following surcharge will apply, pump price + % uplift per litre service charge.
EZ Fuel Fee - Where you have driven 75 miles or less, there will be a fuel fee between UKL 14.40 and UKL 16.70 for cars and between UKL 21.60 and UKL 25.06 for vans including VAT (regardless of whether the fuel gauge shows the fuel tank as full) unless you can prove the vehicle has been refuelled by providing a refuelling receipt from a petrol station.
Jersey, Guernsey and the Isle of Man have different fuel requirements. Vehicles for rental in Jersey and Guernsey must be returned with the same amount of fuel as at pick up, (usually a quarter full tank). In the Isle of Man, the vehicle will usually be provided with sufficient fuel to reach a fuelling station, you should return the vehicle with a similar amount of fuel in the tank. You will be charged where the fuel tank of the vehicle, as shown on the factory-installed fuel gauge, is less than these amounts.

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• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be a credit card, in addition to the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
  
  

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + UKL 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the UKL 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The UKL 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

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Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends is £12.99 per day, per driver. 
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hour's pick-up service at this time.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to cost between 12 pence and 21 pence for every mile you've driven over the allowance.  Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places within the United Kingdom.  The vehicle is considered a public place, so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
• Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occured
• Plus, the fine or charge - if we have to pay it

I've left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of between £14 and £75.00.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs of around £83.40
• Repair costs
• Loss of use
• Repatriation costs
• A damage processing fee of £66.00 (only applicable if damage has ocurred)
• Any costs to take you, and/or any of your passengers to another location
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Lost keys
• Running out of fuel or electricity

Provided you are using the vehicle in a country we have agreed to.  You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel, electricity or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you're renting – but you can expect it to be between £4.31 and £5.00 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

If you fail to send them to us, we will charge you a damage processing fee of £66.00

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Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between £20.00 and £70.00. If you want to pick up the vehicle in the UK Mainland and drop it off in another country, you can expect it to be between £700 and £4,000.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

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The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Budget Travel Partner

I'm not familiar with the country I am travelling to; do you offer travel assistance and support

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations.  Please contact the location for more information.

I have a disability, do you offer hand controls?
Yes, we offer hand controls which are suitable if you have good use of your upper body, including hands and fingers.  Hand controls include a hand-operated brake, accelerator controls, a steering ball and panoramic mirrors are also available.  If you need them, they're completely free of charge.

To use hand controls, you will need to book an automatic vehicle. Please give the location at least 48 hours notice if you need hand controls or panoramic mirrors fitted to the vehicle.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall. 

How much are your child seats?
The fee for renting a seat £11.99 a day. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 28 days. 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between £60.00 and £90.00 on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. - The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 per day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside of the United Kingdom you should check to see whether you can use our GPS as it will give you speed information.

 

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.

I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?Yes, the fee for enting a sack trolley is £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the sack trolley for the duration of your rental, up to 28 days.

Optional extras available to buy

 I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile charges at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car charges at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

 

 

 

 

 

 

 

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I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I don't extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

The late return administration fee is £12.00

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What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:

• England
• Scotland
• Wales
• Northern Ireland

If you wish to drive the car from Northern Ireland into the Republic of Ireland, your rental will be subject to a cross border coverage fee of 26.86 UKL. This fee covers cross border vehicle retrieval in case of breakdown. Budget cars may not be taken outside Northern Ireland and the Republic of Ireland.
Can I buy a product to allow me to drive in other countries?

No. With effect from 14th July 2022 we have stopped selling continental cover, meaning that it's no longer possible to take our vehicles outside of the UK except to the Republic of Ireland. Information about the cost for this can be found on our website under continental cover.