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Rent a Car at Duncan

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Duncan (DQ5)

Address:

5430 Trans Canada Hwy, Duncan, BC, V9L 6W4, Canada

Phone:

(1) 250-748-3221

Location Type:

Licensee

Hours of Operation:

Sun 9:00 AM - 5:00 PM; Mon - Sat 8:00 AM - 5:30 PM

Holiday Hours:


2024
GOOD FRIDAY   March  29  09:00AM - 05:00PM
VICTORIA DAY   May  20  09:00AM - 05:00PM
CANADA DAY   July  1  09:00AM - 05:00PM
BC DAY   August  5  09:00AM - 05:00PM
LABOUR DAY   September  2  09:00AM - 05:00PM
TRUTH AND RECON   September  30  09:00AM - 05:00PM
THANKSGIVING   October  14  09:00AM - 05:00PM
REMEMBRANCE DAY   November  11  09:00AM - 05:00PM
CHRISTMAS   December  24  09:00AM - 04:00PM
CHRISTMAS   December  25  closed - closed

Free pickup service available

Location Information
Fastbreak Service
Proceed to Budget counter. Fastbreak members must show driver's license, credit card and 3rd id for verification.
General Directions
Specific directions to this location are not available at this time. Give the customer the address, phone number and hours of operation. Customer will need to contact the office directly for specific directions.
After-hours Returns
Park & lock the car. Place the completed contract & the keys in the Drop Box located in the Returns area. Remember to take your personal belongings with you.

Terms and Conditions

Prepay Rules

Prepay rates are not available at this location.


Supplemental Liability Insurance

Optional Coverages

Acceptance of the Loss Damage Waiver (LDW) reduces the renters and authorized additional drivers financial responsibility to ZERO for all car groups excluding groups F and W to $1000.00 CAD, if the car is damaged or stolen while under rental contract. . Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.
At the time of rental, the customer must initial whether he/she accepts or declines the LDW and/or other optional services. LDW and other optional services must be signed for at the rental counter.

If LDW is not accepted, customer's may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental. Customer's may also be responsible for reimbursing Budget for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (loss of use).

Partial Loss Damage Waiver (PDW) is available at certain rental locations to relieve the renter of the first $1,000 CAD of the loss of, or damage to, the Budget car.
All inquiries regarding PDW availability and cost should be referred to the rental location.

Canceling LDW/PDW
Once LDW/PDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.

Loss of Use
The customer may also be responsible for reimbursing Budget for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

All Budget cars are not to be driven on unpaved roads (like gravel, dirt, etc.)

Global insurance coverages are always subject to change. Please verify at time of rental.


Credit Card Policies

Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit card list: Budget Charge Card, Budget International, American Express, Diner's Club, Diner's Club Int'l, Discover, JCB, MasterCard, Optima and Visa. Some locations may not accept each of the referenced cards.

At the time of rental, a hold of $750.00 CAD or estimated rental charges plus 20%, whichever is greater, is placed on the credit card.


Debit Card Policies

Debit cards are not accepted at time of rental as credit identification, however, they can be used at time of return to pay for the rental. You must have a honored charge card to qualify for rental. .


Drivers License

At the time of rental, the driver must present a valid drivers license in the drivers name.
Licenses required by issuing province to rent a vehicle are: Manitoba requires Class 5 Full (F), New Brunswick requires Class 7 (level 2 only) and Class 5, Ontario requires Class G & G2 and all other provinces require Class 5.

NOTE: Customers presenting a drivers license in a non-roman alphabet must also present an International Driving Permit (IDP) in addition to their valid drivers license.


Public Liability and Property Damage

Additional Driver Policy

Additional drivers must meet the same requirements as the primary driver.  Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.


Additional Fees

Winter Tires are mandatory on certain roads or the renter/driver may be ticketed by RCMP.

QUEBEC -
It is mandatory that all vehicles registered in the province of Quebec be equipped with winter tires during the winter months of December through March. All rentals will be charged a daily Tire Management Fee up to 4.50 CAD per day for year-round tire maintenance.  The fee is subject to concession recovery fees, GST and QST.

ALL OTHER PROVINCES -
Winter tire equipped vehicles maybe available in the winter season for reservations at some locations. An additional fee up to 20.00 CAD per day will apply.  Fees vary by location and car group.


Age Requirements

At this location the minimum age is 21 for all car groups, except for the following: minimum age is 25 for car groups F (Intermediate SUV), G (Premium), H (Luxury), K (Convertible), L (Premium SUV), V (Mini Van) and W (Standard SUV). An Under Age fee will apply to drivers between the ages of 21 and 24. The Under Age fee is $25.00 CAD per day.


Fuel Policy

The vehicle must be returned with a full tank of gas or there will be a charge for refueling.

Most locations offer a prepaid gas option which you can accept at the rental location.

If the vehicle is driven less than 125 kilometers there may be an additional refueling fee, unless a gas receipt is presented at time of return. The customer can check at the time of rental for complete details.


Location Exceptions

International renters must have a valid driver's license and a major credit card.


SMS Policy

Opt-in
Budget Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.

Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Budget profile at Budget.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.

Help
To get help, text "HELP" in response to a text message or email custserv@budget.com or call 1-800-621-2844.

Carriers Supported (U.S. only)

AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile is not liable for delayed or undelivered messages

Carriers Supported (Canada only)

Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Complete Terms and Conditions & Privacy Policy:
Warranty 
Budget will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at
www.budget.com/privacy.

Fee
Budget does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Budget assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.


Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.


Travel Into Other Countries

Allowed with written permission from Budget office only. Check with the rental counter for details. If the rate quoted has unlimited kilometers, they will be available for travel within British Columbia and Alberta onlyIf traveling outside of these areas the unlimited kilometers will not apply, instead kilometers will be charged at 200 free kilometers per day, 1400 free kilometers per week, 5000 free kilometers per month. Charge of $.16 CAD per each additional kilometer over the free kilometers allowed. MAXIMUM 5000 kilometers allowed per rental agreement.


e-Tolls
Please be aware of roads that maybe "cashless tolls" and drivers on these roads are not able to pay cash once they have entered these roads. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred tolls at the maximum prevailing rates posted by the toll authority. The charges may take 4-8 weeks after the rental to be billed to your credit card/debit card on file