Address:
40 Somerset Street, Grahamstown, XX, 6139, South Africa
Phone:
(27) 764641118
Hours of Operation:
Mon - Fri 8:00 AM - 5:00 PM; Sat 8:00 AM - 12:00 PM
Holiday Hours:
2024
ELECTION DAY May
29 closed - closed
YOUTH DAY June
16 - June
17
closed - closed
HERITAGE DAY September
24 closed - closed
DAY OF RECONCIL December
16 closed - closed
CHRISTMAS DAY December
25 closed - closed
DAY OF GOODWILL December
26 closed - closed
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys , any accessories or any vehicle documents are damaged, the amount your have to pay for the damage will be reduce to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of CHF 32.40 or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
If CDW is purchased your liability is reduced to an amount ranging from CHF 2,000 to CHF 3,500 depending on the car group rented. You can reduce the excess eve further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included the price depends on the vehicle you are renting and where you are renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and the location, but you can expect it to cost between CHF 32.00 and CHF 59.00 per day.
Will I need to pay if the windscreen is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or a result of:
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:
Either the cost of replacement, or the estimated repair costs whichever is cheaper
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess:
Your liability will be an amount ranging from CHF 2,000 to CHF 3,500 depending on the car group rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection Waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement an din your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting from.
What happens if I lose any optional extras I rent from you or they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there times when the excess would not apply?
Yes the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys , any accessories or any vehicle documents are lost or stolen during your rental you will have to pay:
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or mail you will be able to find details of this payment here.
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We accept:
Prepaid cards can only be used for making payments at the end of your rental. To rent our vehicles you need to present the payment cards listed above.
We do not accept Visa electron cards, Maestro cards, Cirrus cards, JDB cards or any other cards not listed above.
We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
MasterCard Debit cards and Visa Debit Cards are accepted
Prepaid cards can only be used for making payments at the end of your rental.
We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards.
Do I need to bring my driving licence with me?
Yes, all drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official German, French, Italian or English translation, by a notary, of their driving licence if:
We do not accept digital driving licenses.
Is there a minimum length I must have held my licence for?
Yes, all drivers must have held their licence for at least 1/2 year, for vehicle groups F, H, J and P for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence such as:
Information not available at this time, please check at time of rental.
Public liability insurance is with in accordance of the insurance laws of the country.
Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Information not available at this time, please check at time of rental.
Additional drivers must meet the same requirements as the primary driver. Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.
How old do I need to be to drive a rental vehicle?
To drive our vehicles you and all of your drivers need to be at least 21 for all car groups, except for the following: minimum age is 19 for car group A (Economy), minimum age is 25 for car groups H (Premium), J (Luxury), P (Luxury Wagon), and I (Luxury).
I am under 25, do I need to pay a young driver surcharge?
No, so long as you hold a full, valid driving license for at least 1/2 year, and for vehicle groups F, H, J and P for at least 3 years.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving license for at least 1/2 year, and for vehicle groups F, H, J and P for at least 3 years
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you ca not show us a receipt for fuel we will charge you.
I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if it is virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period. For further details on the price for Fuel up Front, please ask the rental station. However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
EZ Fuel is a fixed fee of CHF 25.80.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.
What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:
| Battery Charge | Fixed cost (inclusive of VAT) |
| If you return the electric vehicle with 70% or more battery charge. | No Cost |
| If you return the electric vehicle with between 11%-69% battery charge. | CHF 31.04 |
| If you return the electric vehicle with 10% or less battery charge | CHF 54.87 |
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location please ask the rental station.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
I have a disability, do you offer adapted vehicles?No, regrettably, we do not currently offer adapted vehicles.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.. A child seat is typically suitable for a child aged 9 months to 12 years old and weighing between 9 and 13 kilos. A booster seat is typically suitable for a child aged 4 to 12 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Switzerland, all children must normally use a child car seat until they’re 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between CHF 45.00 and CHF 78.00 per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between CHF 20.00 and CHF 250.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost between CHF 14.00 and CHF 16.80 a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This will cost CHF 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Switzerland. If you rent a GPS from us, it will not give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. To use this service you will need to read and agree to separate terms and conditions. We will give you these terms and conditions at the rental location.
Please note: In many countries, including Switzerland, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be between CHF 15.00 and CHF 20.00 a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from CHF 120.00 to CHF 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be between CHF 9.72 and CHF 11.66 a day. During the winter season (15 November to 31 March) our rental cars in Switzerland come with tyres that are suitable for winter conditions. The fee for this is already included in the rental fee (conditions for business customers may differ.)
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours’ notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting, but you can expect it to be between CHF 50.00 and CHF 60.00 per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I am have brought my own skis with me, do you rent ski racks?
Yes, all rental locations offer ski racks. You can expect to pay between CHF 50.00 and CHF 70.00 per rental to rent a Ski Rack from us.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between CHF 100.00 and CHF 300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours notice if you want to hire a ski rack.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
International journeys are permitted for certain countries outside Austria, but always require the prior consent of Budget.
In the event of approval by Budget, a Cross Border Fee (CBD) must be paid. This amounts to a minimum of EUR 12.00 per day and a maximum of EUR 84.00 per rental. If Budget has given its consent, the following provisions apply:
What countries am I allowed to take the vehicle to?
You may drive the vehicle in the following countries with exceptions:
Entries to Croatia (HR) and Slovenia (SLO), Slovakia (SK), Czech Republic (CZ), Poland (PL) and Hungary (H) are not allowed for vehicles from car group I and Select groups N ans Select E.
You are not allowed to use the vehicle in the Albania (AL), Armenia(AM), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Hungary (H), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS) Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK); Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Slovakia (SK), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Not allowed are also: Balearic Islands, Canaries, Corsica, Crete, Sardinia
Please note, that there are certain travel restrictions for EU residents:
If you are EU resident and drive a vehicle with Swiss registration and number plate, you are only allowed to drive the vehicle in Switzerland and Liechtenstein. You must not take the vehicle into the EU, except for the purpose of directly returning to your place of residence in the EU, which must be stated on your rental agreement. You must pay for all damages and costs we incur as a result of you or any Additional Driver not complying with this obligation including payable customs, tax charges and loss of use, if you or an additional driver gets detained at Customs. Please note, that a breach of customs regulations may result in criminal charges against you or your Additional Driver. If you plan to travel cross-border into the EU, please let us know at the time of booking, so that we can choose the right vehicle for you.
Violations of or non-compliance with any of the aforementioned provisions shall entitle Avis to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the Hirer are excluded in such a case. The claim for compensation for damages incurred by Avis due to the breach of one of the above provisions shall remain unaffected.
Can I buy a product to allow me to drive in other countries?
No, unfortunately we do not offer any other products that allow you to travel to other countries.