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Pay Online Common Questions

 
You could save on your rental if you prepay on budget.com  
In Summary:  These frequently-asked questions have been assembled to help you understand budget.com’s pay online process. If your question isn’t answered here, please contact us.  



Why should I prepay for my rental?
Today, more than ever, travelers are looking for ways to manage their travel budget. At most Budget locations in the U.S. and Canada, if you are a U.S. or Canadian resident, you may reserve and pay toward your rental online at budget.com — and often you'll enjoy a rental discount or another free incentive for doing so. Online is the easy way to reserve and pay. However, if you prefer, reserve on budget.com and pay in full when you return your rental.

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How does a budget.com prepaid rental work?
A budget.com prepaid rental – at most U.S. and Canada locations – is an advanced payment toward a reserved rental using a credit card. A reservation payment on budget.com is a real-time transaction – the card you use is immediately authorized and charged when you confirm your desire to prepay toward your rental.

View full details about Budget's prepaid reservation process.

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What kinds of cards may I use to prepay my reservation online?
Prepaid rentals can be paid on budget.com with the following credit cards:
In the U.S.: American Express, Discover, MasterCard, Visa
In Canada: American Express, MasterCard, Visa

  • Regardless of form of payment used at time of reservation, the Budget rental location’s credit and debit card hold rules will apply. Please note that even if you paid online toward your rental with a debit card, not all locations will accept that debit card for the hold required at pickup. See full rental terms and conditions for the hold requirements at your rental location during the online reservation process. The card presented for the hold at pickup will be the card of record for the rental. Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
    • When the rental is over we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
  • All credit identification presented at the rental pick-up counter must bear exactly the same name as the prepaid reservation.
  • For security reasons, if you are unable to satisfy the credential or hold requirements at the location when you pick up your car, a new reservation must be made at the prevailing rate and you must request a refund for the original prepaid reservation on budget.com. A $50 cancel fee will apply.

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What are the terms and conditions of paying online?
If you choose to apply an online payment toward your rental at time of reservation, you must agree to these terms prior to budget.com reservation confirmation.

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How close to my pick-up date may I pay online for my rental?
Prepaid reservations may be made on budget.com for any rental that meets all other prepaid requirements, as long as the reservation is made at least 12 hours before rental pickup based on U.S. Mountain Time. For example, if your pick-up time is 3:00 p.m. MT Monday afternoon, you have the option of prepaying for a reservation no later than 3:00 a.m. MT Monday morning. After that point, the prepay option will no longer be available when you reserve on budget.com, and we’ll ask you to pay in person at the pick-up counter. You cannot pay online for an existing reservation that you wish to modify. The pay online option is only available only for new reservations.

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What do I need to present at the counter when I pick up my prepaid rental?
At rental pickup, you must present the same card you used for online payment. Also, all rental credentials required by the Budget location must be presented (at a minimum, a valid driver's license and major credit - or debit card at participating locations - in the driver's name is required), and the name on those credentials must exactly match the name on the reservation. Credential rules vary by location, so be sure to read the terms and conditions in the online reservation process before you make a prepayment toward your rental. Before Budget releases the car to you at time of pickup, all rental terms and conditions, including the hold requirements, must be met, regardless of your prepayment method. For security reasons, if you can’t present the required credentials at time of rental pickup, the prepaid reservation will be canceled, and a new reservation will be made at the prevailing rate. You’ll then need to access budget.com to request a refund for the canceled reservation. A $50 cancellation fee will apply if you cancel the prepaid reservation after your pick-up time.

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Can I prepay for a rental that someone else will pick up?
No. For security reasons, the name on all rental credentials required by the Budget location must be presented at pickup, and those credentials must exactly match the name on the reservation. Also at rental pick up, you must present the same card that you used for online payment. For security reasons, once you prepay for a rental, you can’t change the primary name on the reservation.

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Can someone else drive a car for which I paid online?
Yes, as long as you are the primary driver and are at the counter to pick up the car with the additional driver. Also, at rental pickup, you must present the same card that you used for online payment. Because we don’t ask for additional driver information at time of reservation, you may add an additional driver when you pick up the vehicle, and at some locations there’s an additional driver fee (see the terms and conditions in the online reservation process for fee amount). The additional driver fee is added at the counter and will need to be paid at car return. Your prepayment amount will be used as a credit toward the final costs of the rental. For security reasons, once you prepay for a rental, you can’t change the primary name on the reservation.

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I know there are underage rules for renting. I’m under 25 years of age, so can I prepay?
Yes, but all underage rules and extra fees will apply at time of pickup. Because we don’t ask your age at time of reservation, underage charges will be added at the counter and will need to be paid at car return. Your prepayment amount will be used as a credit toward the final costs of the rental. View the underage rules and charges that apply at your location.

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May I change my prepaid reservation?
Yes, and you won’t believe how easy we make it! Unlike other car rental companies or third-party Web sites, Budget doesn’t lock you in once you’ve prepaid for the rental. Others might require you to make any changes within a few hours of booking the reservation, and then will not permit further changes or will require you to only phone in your changes. With Budget, you can change most reservation data prior to your scheduled rental pick-up time, even multiple things, multiple times, with no fee! And most reservation details, including car type, pick-up and return dates and adding an additional driver or options (GPS, protections, etc.) may be changed without penalty. The only details that may NOT be changed are method of prepayment, the renter's name on the reservation and some changes to the rental pick-up or return location*.

Here is a summary of Budget’s guidelines for changing a prepaid reservation and rental:

  • If any of your changes affect the total rate for the rental, your prepayment amount will not change. The original amount that you prepaid simply will be used as a credit toward your final rental cost.
  • For security reasons, once you prepay a rental, you can’t change the renter name on the reservation.
  • You may change your car type or pick-up and return dates, but these changes may affect the rate.
  • Location* changes: Some Budget locations are licensee-owned, and they don’t have the ability to process prepaid reservations. For this reason, if you choose to modify your pick-up and/or return location, doing so could require cancellation of the original reservation along with a cancellation fee and re-booking of a new reservation at the prevailing rate. In this instance, you will be charged a $10 cancellation fee. Determine whether a location is licensee-operated. If there is a chance that you’ll need to change your pick-up or return location to a licensee-owned location, we suggest that you don’t prepay for your rental.
  • If your change results in a rental amount higher than your prepaid amount, the underpayment will be charged at the counter at time of rental return.
  • If your change results in a lower rental amount, an overpayment refund will be applied back to the card you used for prepayment by our central billing department within seven business days after you return your rental.
  • An overpayment refund will NOT be immediately credited upon rental return at the location nor will any cash refunds be given.
  • Make sure you retain your reservation number because you’ll need it if you wish to make changes.

Read on for more information on how to change a prepaid rental reservation.

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How can I change a prepaid rental reservation?

Prior to your scheduled rental pick-up time, you may change your reservation by entering the reservation number and your last name online or by calling 800-214-6094 7:30 AM-7:30 PM Mon – Fri; 8:00 AM-6:30 PM Sat – Sun CST. Once your scheduled pick-up time passes, changes must be made at the rental counter.

Once you have picked up the car, any changes, such as extending the rental return date, must be made by calling 800-824-6287. See full rental Terms and Conditions towards the end of the online reservation process for additional information on extending your rental once you have possession of the vehicle.

See "May I change my prepaid reservation?" above for the types of changes you may make to your prepaid rental, without penalty.

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How do I cancel my prepaid rental PRIOR TO SCHEDULED PICK-UP TIME?
Prepaid rental cancellations and refund requests may be made on budget.com during the “ view – change – cancel” reservation process or by calling 800-214-6094 7:30 AM-7:30 PM Mon – Fri; 8:00 AM-6:30 PM Sat – Sun CST. Begin by entering the reservation number and last name into the appropriate fields on the “view – change – cancel” page on budget.com. Once the reservation is displayed, click the “cancel/request a refund” button and continue through the process to submit the refund request and get your cancellation confirmation number. Alternately, you may call 800-214-6094 7:30 AM-7:30 PM Mon – Fri; 8:00 AM-6:30 PM Sat – Sun CST to cancel and request a refund. Please retain your cancellation confirmation number as proof of your refund request.

Within approximately three business days, a credit will be applied to the same card with which you prepaid. You will incur a $10 processing fee if you choose to cancel a prepaid reservation before your scheduled rental pick-up time.

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How do I request a refund AFTER MY SCHEDULED PICK-UP TIME HAS PASSED?
Requests for refunds may be on budget.com by completing the Request a Refund form in the “ view – change – cancel” reservation process or by calling 800-214-6094 7:30 AM-7:30 PM Mon – Fri; 8:00 AM-6:30 PM Sat – Sun CST.. Begin by entering the reservation number and last name into the appropriate fields on the “view – change – cancel” page on budget.com. Once the reservation is displayed, click the “request a refund” button and continue through the process to submit the refund and get your cancellation confirmation number. Please retain your cancellation confirmation number as proof of your refund request.

We will credit you for your unused rental within seven business days. A credit will be applied to the same card with which you prepaid. If you request a refund after your scheduled pick-up date, you will be refunded the entire amount of the prepayment less a $50 no-show processing fee. Requests for refunds may be made up to six months from the original pick-up date.

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