RENTAL OPTIONS - HELP

GPS

Don’t get lost. For your convenience, vehicles at this location are available with a GPS navigation system for an additional fee. Budget holds your request with your reservation but cannot guarantee availability until rental pickup.

Roadside Assistance

Run out of fuel or locked the keys in your rental car? Roadside Assistance is an optional service that provides coverage at a reasonable additional charge. In the event of operational difficulty or unexpected emergency, we'll bring you fast, reliable assistance - especially helpful when you're in an unfamiliar city.

Key Replacement - get replacement keys or locksmith assistance.

Lockout Service - gain entry when keys are locked inside the vehicle.

Jump Start - if your vehicle experiences battery failure, we'll provide a jump start.

Flat Tyre Assistance - we'll replace a flat or damaged tyre with the spare, or get the car towed to the nearest service facility. The actual cost of the tyre is not included and the customer may be billed separately

Tyre Replacement - we'll replace a flat or damaged tyre with the spare, or get the car towed to the nearest service facility. The actual cost of the tyre is not included and the customer may be billed separately

Fuel Delivery - if you run out of petrol, we'll provide emergency fuel delivery (up to $10).

Prohibited use of the vehicle will void this option. Taxes not included in the Total and will be added at the time of rental. The daily/weekly fee is subject to change.

Child Safety Seats

Whether you’re driving across the country or just taking a spin around the block, we encourage all passengers to buckle up for safety! Under New Zealand law all children under seven years of age must use an approved child restraint appropriate for their age and size. Children aged seven must be secured in a restraint if one is available in the vehicle. Visit www.nzta.govt.nz/childrestraints for more details.

Which seat is right for you?

We use child safety seats that serve age 0-6 that weigh 9-18kgs (20-40lbs) in a rear-facing configuration for babies or forward facing for toddler. We offer booster seats for children 3-7 years of age or children weighing 18-36 kilos (40-80 lbs). Seats can vary in model and style, so please contact the rental location in advance if you have specific questions.

 

Availability

At corporate-owned locations, if your reservation is made 48 hours prior to pick up, we guarantee availability of a child safety seat. Within 48 hours of pick up or for licensee-owned locations, your request will be held with your reservation, but the rental is made on a first-come, first-served basis so availability is not guaranteed.

 

Installation

Due to liability issues, Budget personnel are not permitted to install child safety seats into vehicles for customers. However, upon request, Budget will provide written instructions on proper installation. Other questions regarding installation should be addressed directly with the rental location.

Customer Service

Reservations & Budget.co.nz Assistance 0800 283 438 (Toll-free within NZ) or +64 9 529 7788

Monday - Friday 7:30am-7:30pm

Saturday 8:30am-5:00pm and Sunday 9:00am-5:30pm 

 

Worldwide Telephone Numbers - click here

Bike Rack

Maximum two roof mounted bike racks can be fitted. Minimum 4 days advance booking required and minimum hire period is 3 days.

Snow Chains

Be safe in winter time with snow chains for your vehicle for an additional fee. Not available for Sub-Compact, Compact SUV or Full Size Elite vehicles. We hold your request with your reservation but cannot guarantee availability until rental pickup.

Only available at South Island locations.

Ski Package

Get set for the mountain with a package of ski/snow board racks and chains for your vehicle. Not available for Sub-Compact, Compact SUV or Full Size Elite vehicles. We hold your request with your reservation but cannot guarantee availability until rental pickup.

Only available at South Island locations.