my account

Your credit has expired!

Your prepaid rental has been stolen!

Hello! Kathryn

Toyota Recall Update

 
Answers to your Prius recall questions  
On February 9, 2010, Toyota expanded their January 27, 2010 recall of vehicles to include the 2010 Prius. The following will help to answer any question you may have regarding the Prius recall.  
Are you removing the recalled Prius hybrids from your fleet?
I have a Prius out on rental right now. What should I do?
I have a reservation for a hybrid…will you be able to fulfill it?
What’s happening to the vehicles you removed from the fleet due to the Toyota sticking accelerator recall?
Who is repairing your recalled vehicles?



Are you removing the recalled Prius hybrids from your fleet?
Yes, we have grounded the approximately 400 Toyota Prius hybrids from our corporate fleet in North America that are affected by the recall while we await guidance from the manufacturer regarding repairs. We recommend that you check with Toyota for further information about the Prius recall. (Toyota Customer Service: 800-331-4331 or Toyota.com)

back to top

I have a Prius out on rental right now. What should I do?
If you have any concerns, please bring the vehicle back to any of our locations and we will provide you with a replacement. We will do our best to provide you with another hybrid, if one is available.

back to top

I have a reservation for a hybrid…will you be able to fulfill it?
We expect that these vehicles will be out of service for only a few weeks and so few, if any, reservations should be affected.

back to top

What’s happening to the vehicles you removed from the fleet due to the Toyota sticking accelerator recall?
These vehicles are undergoing the authorized repairs and being returned to service, a process we expect will be largely complete by the end of the month. All Toyota vehicles will be given a sticker to alert customers that the vehicle either was not affected by the recall, or that the vehicle has received the authorized repairs, and is thus safe to operate.

back to top

Who is repairing your recalled vehicles?
Our own expert technicians have received training from the manufacturer and are fully authorized to make the necessary repairs as per Toyota’s agreement with NHTSA.

back to top